Privacy Policy

1. Introduction

Welcome to Etha VPN! We value your privacy and are committed to safeguarding your personal information. This Privacy Policy describes how we collect, use, store, and protect your personal data when you use our VPN service. Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we handle it.

By using Etha VPN, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using the service.

2. Information We Collect

We are committed to maintaining your privacy and minimizing the amount of personal data we collect. The information we may collect includes:

• Account Information: If you register for our services, we may collect your email address and, in some cases, basic account profile information (username, password).
• Usage Data: With your explicit consent, we may collect anonymized usage statistics, including data such as connection attempts, speed tests, crash reports, and error codes, to help us improve the service. This data does not include personally identifiable information (PII).

3. Data We Do Not Collect

• No Activity Logs: We do not log any user traffic, browsing activity, or online data content while connected to our VPN. This means we do not track the websites you visit, the apps you use, or the data you send or receive.
• No Connection Logs: We do not log information that can identify you, such as timestamps of connections, session duration, or IP addresses of your device, ensuring that your online activity is completely private.

4. Use of Information

We use the limited personal information we collect to:

• Provide and improve the VPN service.
• Process payments for subscriptions.
• Respond to customer support requests.
• Comply with legal obligations and protect our rights.

We do not use your data for any purpose beyond the scope of delivering and improving the service.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services to you and to comply with legal or regulatory obligations. Specifically:

• Account Information: Retained for the duration of your account’s existence or until you request deletion.
• Payment Information: We retain billing information for auditing and tax purposes according to applicable laws.
• Diagnostic Data: If collected, anonymized diagnostic data is stored securely and retained only for the purpose of improving our service.

Upon request, we will delete or anonymize your data as required by applicable law.

6. Data Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties, except under the following limited circumstances:

• Service Providers: We use third-party service providers for billing, customer support, or other services necessary to operate the VPN. These providers are contractually obligated to protect your information and are restricted from using it for any purpose other than providing the agreed services.
• Legal Requirements: We may disclose your personal data if required by law or in response to valid legal requests (e.g., subpoenas, court orders). In such cases, we will only share the minimum amount of data required by law.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: info@xicomm.com
Mailing Address: 580 California St, FL 12, San Francisco, CA 94104, US

14. Compliance with GDPR and CCPA

If you are a resident of the European Union (EU) or California, you have additional rights under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). These laws give you the right to:

• Request information about how your personal data is collected and used.
• Access your personal data and request it to be deleted.
• Opt-out of the sale of your personal data (if applicable).
• Receive your personal data in a portable format.

To exercise your rights under the GDPR or CCPA, you may contact us directly at info@ethalabs.com.